Support
We are here to help your clinic. Reach us by email or phone, or start a remote session and we can see and fix the problem on your computer with you.
Toll-free phone
(888) 851-7879
Ask for SteriVault support.
Remote support session
Need us to look at your computer? Call or email us first and we will give you a session ID. Then click the button below, enter your name and the session ID, and download and run the small app. We can then connect; you see everything we do and can end the session at any time.
We only connect when you ask us to, and only while you keep the app open. Remote sessions are powered by Zoho Assist.
How a remote session works
- Call or email us and tell us what is happening. We give you a session ID.
- Click Join, enter your name and the session ID, then download and run the app.
- Allow the connection when the app asks.
- We fix the problem while you watch, and you close the session when we are done.